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2020: In a challenging year, we were there for our employees, customers, shareholders and communities
2020 underlying profit
in Europe and the Americas
digital customers (+15%)
2020 efficiency ratio
CET1
2020 underlying profit
in Europe and the Americas
digital customers (+15%)
2020 efficiency ratio
CET1
We’re creating a more digital and more responsible bank
Our business model
Our business model, built on our core strengths of customer focus, scale and diversification, makes us stable and resilient.
employees in the group
employees in the group
Employees
Our team is the backbone of our strategy. It reflects the diversity of the communities we serve and adapts to meet the needs of customers and retain their trust.
customers
customers
Customers
Our customers are at the heart of everything we do. Being responsible means offering our customers products and services that are Simple, Personal and Fair.
shareholders
shareholders
Shareholders
We believe the best way to support our shareholders is to prioritize the health and safety of our employees, help customers and society, and ensure profitable business continuity.
donated to social causes to fight Covid-19
donated to social causes to fight Covid-19
Society
We’re determined to help companies and communities worldwide, and to make the most of the opportunity to tackle challenges like inequality and climate change.
Other links of interest
