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“The Santander Way” reflects our global culture, which aligns with the Bank's corporate strategy. It includes our purpose, our aim, and how we do business. It is the foundation of being a responsible bank.
Our purpose is to help people and businesses prosper.
Our aim is to be the best open financial services platform by acting responsibly and earning the lasting loyalty of our people, customers, shareholders and communities.
Our how: we will achieve this by being Simple, Personal and Fair in everything we do.
A talented and engaged team
We are only able to succeed in today’s environment and to earn and retain our customers’ loyalty, thanks to our talented and engaged workforce. We believe that by acting responsibly towards our employees, we will build a strong team that is willing to go the extra mile for our customers. In addition, our principles on diversity and inclusion strengthen our relations with our stakeholders, making sure we are fully inclusive.
Acting responsibly towards our customers
Being responsible means offering our customers products and services that are Simple, Personal and Fair. We need to do the basics brilliantly and, when things go wrong, we need to solve problems fast and learn from our mistakes.
Responsible procurement
Because our suppliers affect the environment and broader society, we hold them to strict ethical, social and environmental standards. We have policies, codes of conduct, risk control and reporting channels in place to make sure they act responsibly.
Risk culture
Sound risk management and compliance culture is a fundamental cornerstone of a responsible bank. This requires clear policies, processes and lines of accountability – all backed by a strong culture that reflects the fact that everyone has a role to play in managing risk.
