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To build a more responsible bank and strengthen the customer experience we are leveraging our global and in-market scale, network and technology capabilities.
We continue working towards our ambition of net zero carbon emissions by 2050 by progressively setting specific actions to support our customers' transition.
¹ Sustainable Development Goals
in NPS in 7 of our core markets
bank in Bloomberg Gender-Equality Index
in green finance*
financially included through our access and finance initiatives
invested in our communities
target to invest to foster education, employability and entrepreneurship
in NPS in 7 of our core markets
bank in Bloomberg Gender-Equality Index
in green finance*
financially included through our access and finance initiatives
invested in our communities
target to invest to foster education, employability and entrepreneurship
Doing things the right way
“The Santander Way” is our global culture. It aligns with our corporate strategy and includes our purpose, our aim, and how we do business. It is the bedrock of the responsible bank we are building.
Promoting inclusive and sustainable growth
We attend the needs of society by helping businesses generate jobs and grow, we encourage people’s financial inclusion, we provide access to well-rounded education and resources to improve professional skills, and we support the transition to a low-carbon economy.
Reports on responsible banking
The presentations below give an overview of Santander’s sustainability strategy and corporate governance.
Group Annual Report
Santander reports annually to stakeholders (employees, customers, shareholders and broader society) on its culture, actions and commitment regarding sustainability and responsible banking.
Reports by country
We issue a report on our responsible banking initiatives in the countries where we operate. While some subsidiaries include it in their annual report, others prepare their own sustainability report.
Climate-related reports
Relevant, in-depth reporting on climate-related topics and our environmental footprint. This includes Santander’s annual climate finance and TCFD reports.
Education, Employability, and Entrepreneurship
Access to reports on how Santander promote the progress of people and businesses through the support to education, employability, and entrepreneurship.
ESG investor presentations
Reporting for investors and analysts on environmental, social and governance topics.
Core policies that embed ESG Criteria in our business model
They provide the fundamental guidelines that should guide the organisation's actions and decision-making.
General code of conduct
Brings together the ethical principles our employees must follow and is central to our compliance function.
Corporate culture policy
Establishes the guidelines and standards to ensure a consistent group culture.
Responsible Banking and Sustainability policy
Outlines our Responsible Banking and Sustainability principles, commitments, objectives and strategy with regard to our stakeholders including human rights protection.
Environmental, Social and Climate Change Risk Management policy
Details how we identify and manage risks from activities that require special attention and prohibited activities: oil and gas, energy, mining and metals, and soft commodities.
Initiatives
Santander is an active member in the main local and international initiatives and working groups that promote sustainable development.
Principles of Responsible Investment
This UN initiative aims to promote sustainable investment and development among its signatories.
Santander manages employees’ pension funds in Spain and Brazil based on standards of responsible investment.
More details: Principles of Responsible Investment
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World Business Council for Sustainable Development (WBCSD)
Group Executive Chair Ana Botín is a member of WBCSD’s executive committee, and Santander is part of its Future of Work initiative, which helps companies adapt their business and human resource strategy in the digital age.
More details: WBCSD
ESG ratings
| ESG ratings | 2023 | 2022 | Evol. |
 | MSCI index
| MSCI index
|  |
 | 19,7 | 22,4 |  |
 | LeadershipA- | LeadershipA | ~A |
 | World & Europe index
| World & Europe index
| ~A |
 | 65 | 61 | |
 | FTSE4Good index
| FTSE4Good index
| |
 | C - (55.6) | C - (55.6) | =B |
 | Pendiente | 92,87 | =C |
A. In CDP we remain in Leadership level and in DJSI we remain in the World and European Indexes.
B. Not rated in 2023.
C. Based on 2022 information. Updated score not available on the current date.